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Delivery Policy

This is the delivery policy of Marta's Kitchen and below we will describe how we deliver the food items. Please read carefully so as to avoid any confusions or mix-ups during the order.

Delivery Rates:

Do note that for all orders, except paellas ordered with the pan, there is a fixed delivery fee of RM10 for orders below RM50. For orders above RM50, we provide free delivery

For paellas ordered with the pan, there is a fixed delivery fee of RM15 for orders below RM150. For orders above RM150, we provide free delivery.

Delivery Areas:

For logistical reasons and freshness, our delivery service is limited to the following areas for now:

  • Mont Kiara
  • Hartamas
  • Bukit Damansara
  • TTDI
  • Bangsar
  • Brickfields
  • Kuala Lumpur City Centre Areas
  • Ampang
  • Kepong
  • Sentul
  • Titiwangsa
  • Ara Damansara, Saujana
  • Tropicana
  • Petaling Jaya
  • Kota Damansara
  • Subang Airport Area, Bandar Pinggiran Subang
  • UOA Business Park
  • Damansara Perdana
  • Mutiara Damansara
  • Glenmarie, U1, U2, U8
  • Sunway(limited)
  • Subang Jaya (limited)

Our delivery service is subject to availability. We reserve the right to reject any order if we are not able to fulfil the order in full or in part. If we do so, we will usually contact you on the contact number provided to us.

Delivery Process:

Upon order and checkout, we will proceed with preparing the food order as soon as the payment is confirmed. Once the order has been prepared, our delivery rider will proceed to the delivery address that you have provided. To avoid errors and delays, you should double check your delivery address and orders before checkout. We will not be liable for any mix up once the order has been placed.

The order will take approximately 45 minutes to 1 hour to deliver. In case there is any delay we will let you know via the contact number you have provided. 

For paellas ordered with the pan, we will collect the pan back from you on the same day as the delivery. We will contact you to further discuss the details of the pickup. 

*All amounts stated above are inclusive of SST.